Deloitte is one of the “Big Four” accounting organisations and the largest professional services network in the world by revenue and number of professionals.
Shola was asked to travel to India to deliver a 4-hour management training session on How to increase Empathy in the Workplace
Shola’s workshop was delivered to a room full of technical managers during a two day offsite session on empathy and emotional intelligence. She was sought out after the Learning and Development team saw her TEDx talk on the same subject.
During the session, attendees learned why empathy is so important, were presented with a business case for increased empathy at work, and Shola shared personal stories on the impact of lack of empathy in the office.
- Third party content included quotes and footage from Brene Brown to Maya Angelou and Gary Vaynerchuk.
- Shola shared a simple framework that all managers could use to help them become more empathetic.
- In this highly interactive session, the group also participated in a listening workshop and a variety of situation based role plays.
After the session, 93% of participants reported that their listening skills had improved and 82% shared that their empathy skills had improved.
‘Excellent, practical, methodological, interactive and insightful.’
‘An eye-opener for me. I exercise empathy often however, I considered it more of a nice to have. Now I realise the importance of it in our day to day lives.’
‘Excellent. Relevant examples which resonate with the day to day life of a manager.’
‘Really good. The role plays were pretty close to the scenarios we deal with.’